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Automate playbook launch via a business process flow
In today’s world, the job of salespeople is challenging. They are under more pressure than ever to deliver value to sophisticated customers who have a plethora of information at their disposal. On the...
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Storing Common Data Service activity logs outside of Office 365
Activity Logging was introduced in Dynamics 365 version 8 and still exists today within Common Data Service. It’s in addition to the existing auditing capability that has been available in Dynamics 365...
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How Microsoft Dynamics 365 for Field Service impacts the bottom line
A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over...
View ArticleRetail webinar for June
The monthly Retail webinar held on June 6 was filled with some great content and attended by over 80 participants from around the globe.We started with a demo of extensibility enhancements during which...
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Essential tools to create a better workplace – Microsoft at SHRM 2019
This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. The event...
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June release of Dynamics 365 Remote Assist adds small UI and other improvements
Applies to: Dynamics 365 Remote Assist (version 2.02)In the June release, we updated our User Interface framework to make it faster to make updates and release new features. You may notice some small...
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Lifecycle Services – June 2019 (Release 2) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (June 2019, release 2).Prevent overlapping service requests against the...
View ArticleUpcoming changes to the update tiles in Lifecycle Services (LCS)
We want to notify you about the changes were making to the Lifecycle Services (LCS) update tiles for One Version environments . This change is planned to be released in the July 2019 update of...
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Generate PDF quote documents based on standardized templates
When a customer is ready for a formal proposal that contains the most current pricing information and product quantities, they are generally presented with a quote. Until now, a salesperson using...
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June release of Dynamics 365 Import Tool (Preview) adds five new file formats
Applies to: Dynamics 365 Import Tool (build 111.1906.20006.0)We’re pleased to announce that with the latest update of Dynamics 365 Import Tool (Preview), in addition to GLB files, you can now import...
View ArticleFocusing on the customer experience at Customer Contact Week
As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization.As I see it,...
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Automatically validate your solutions using the PowerApps checker PowerShell...
A number of customers have automated build and release pipelines and a frequent ask, since announcing thegeneral availability of Solution Checker, is for the abilityto run checks outside of the user...
View ArticleVoice of the Customer deprecation
This impacts only customers who are using the Voice of the Customer solution for Dynamics 365 apps.With the release of Microsoft Forms Pro, we are announcing the deprecation of Voice of the Customer...
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Capture and analyze feedback with Microsoft Forms Pro, now generally available
Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can...
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Dynamics 365 Customer Insights release for July 2019
The Dynamics 365 Customer Insights team is happy to announce the availability of the July release.New featuresCSP, DAP, and AOBOExport to Azure Blob storageMeasures results (preview)Cloud Solution...
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Why personalization is key to surviving today’s retail market
The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before....
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Docs for the Russian local functionality for Dynamics 365 Business Central
You can get Dynamics 365 Business Central in many countries and regions across the world, including Russia. This includes access to context-sensitive Help articles for the base app. But the Learn more...
View ArticleUpdates for the basic list and campaign management capabilities for Dynamics...
With this post wed like to document notable updates and bug fixes that we have been rolling out and also announce what’s coming up in the next release trains.ReleaseRolloutAugust rollout, build...
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Best Practices for Unified Service Desk Deployment and Upgrade
As a Unified Service Desk administrator, you are tasked with either fresh deployment of Unified Service Desk or on an upgrade of the Unified service Desk client or solution bits, for your organization....
View ArticleVideo series: Transform field service with Dynamics 365
Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This...
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